PT MAP Active Adiperkasa Tbk

E-Commerce Customer Service Supervisor

PT MAP Active Adiperkasa Tbk

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Supervisor / Superintendant / Coordinator

Job Requirement

  • Candidate must possess at least a Bachelor’s Degree of any field.
  • Maximum 30 years old.
  • Have experience as customer service team leader or coordinator for e-commerce.
  • Excellent both in verbal and written communication skill.
  • Able to maintain customer complaint.
  • Well organise and good administrative skills.
  • Have a sense of leadership.
  • Able to monitor program and procedures to achieve SLAs and customer satisfaction.
  • Good knowledge to develeop, implement and improve call center process & design.
  • Proactive for day to day call center escalation.

Company Description

MAP ACTIVE has over 850 sports & kids shops nationwide including Planet Sports, Sports Station, Kidz Station, Golf House, Planet Sports, Planet Kids and Planet Sports for women . Now listed amongst the Top 60 Global Sporting Goods retailers, and the No#1 in SE Asia , MAP ACTIVE plans to grow to more than 1000 stores by 2018 preaching its mission of a healthy body and spirit for all Indonesians. We have more than 50 brands, click hereto see the full list.


  • No #1 Sporting Goods retailers in SE Asia
  • Over 850 retail stores
  • Portfolio over 50 brands
  • Presence in 64 Indonesian Cities


Company Overview

Industry Retail / Merchandise
Address Sahid Sudirman Center 26th Floor, Jl. Jend. Sudirman Kav. 86, Jakarta Pusat 10220

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