E-Commerce Customer Service Supervisor
PT MAP Active Adiperkasa Tbk
Job Requirement
- Candidate must possess at least a Bachelor’s Degree of any field.
- Maximum 30 years old.
- Have experience as customer service team leader or coordinator for e-commerce.
- Excellent both in verbal and written communication skill.
- Able to maintain customer complaint.
- Well organise and good administrative skills.
- Have a sense of leadership.
- Able to monitor program and procedures to achieve SLAs and customer satisfaction.
- Good knowledge to develeop, implement and improve call center process & design.
- Proactive for day to day call center escalation.
Company Description
MAP ACTIVE has over 850 sports & kids shops nationwide including Planet Sports, Sports Station, Kidz Station, Golf House, Planet Sports, Planet Kids and Planet Sports for women . Now listed amongst the Top 60 Global Sporting Goods retailers, and the No#1 in SE Asia , MAP ACTIVE plans to grow to more than 1000 stores by 2018 preaching its mission of a healthy body and spirit for all Indonesians. We have more than 50 brands, click hereto see the full list.
- No #1 Sporting Goods retailers in SE Asia
- Over 850 retail stores
- Portfolio over 50 brands
- Presence in 64 Indonesian Cities
Company Overview
Industry
Retail / Merchandise
Address
Sahid Sudirman Center 26th Floor,
Jl. Jend. Sudirman Kav. 86, Jakarta Pusat 10220
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